Table 3. Cluster listing for original map interpretation showing cluster labels, and statement and cluster average importance ratings.

Cluster 1: Interpersonal Skills

1	ability to listen to consumers	4.71
10	ability to motivate clients to change behavior	3.62
36	ability to use the helping relationship to facilitate change	3.76
87	ability to interact and provide support in a non-judgemental fashion	4.33
5	ability to offer hope to others	4.52
6	belief in the recovery process	4.33
39	ability to build on successes and minimize failures	4.10
31	connecting (interpersonal) skills	3.76
78	ability to work with consumer colleagues	3.52
89	ability to normalize interactions and program practices	3.71

Cluster 1 Average = 4.04

Cluster 2: Supportive Behaviors

2	ability to relate to others	4.33
49	ability to generate enthusiasm	3.48
62	ability to encourage	4.14
60	able to nurture	3.43
26	ability to empathize	4.14

Cluster 2 Average = 3.90

Cluster 3: Professional Role

14	ability to negotiate	3.14
58	ability to set limits	3.14
17	willingness to have fun with others	3.00
82	ability to use self as a role model	3.48
47	ability to ask for help and receive constructive feedback from consumers, peers, stakeholders	3.86
51	ability to let go	2.95
88	ability to overcome personal prejudices when providing services	4.48

Cluster 3 Average = 3.44

Cluster 4: Personality Charasterics

16	self awareness	4.00
56	good personal stability but not ego-centric	3.43
50	ability to handle personal stress	3.52
18	flexibility	4.10
25	patience	3.62
28	sense of humor	3.48
93	ability to know own limits	3.57

Cluster 4 Average = 3.67

Cluster 5: Self Management

24	ability to read and write	3.52
29	ability to partialize tasks	3.14
45	ability to be pragmatic and do hands-on sorts of work	4.24
33	tolerance for ambiguity and enjoying diversity	3.71
91	willingness to take risks	3.57
41	ability to handle multiple tasks	3.05
69	ability to prioritize and manage time	3.29
94	never-ending willingness to develop oneself	3.57

Cluster 5 Average = 3.51

Cluster 6: Mental Health Knowledge Base

3	knowledge of mental illness	3.76
57	knowledge of relationship between health status and mental illness	2.86
4	knowledge of side effects of medications and alternatives	3.43
19	knowledge of appropriate or applicable mental health acts (legislation)	2.05
54	knowledge of legal issues (e.g., civil commitment, guardianship) and the ethical context	2.43

Cluster 6 Average = 2.91

Cluster 7: Family Relationships

11	knowledge of family networks	2.76
30	demonstration of respect and understanding for family members	3.38
37	ability to develop alliances/partnerships with family members	3.10
40	ability to establish alliances with providers, professionals, families, consumers (partnership model)	3.71
43	knowledge of a wide variety of approaches to mental health services	2.86

Cluster 7 Average = 3.16

Cluster 8: Community Resources

8	knowledge of human services network in community	3.33
20	knowledge of eligibility benefits	2.81
9	knowledge of community resources beyond human services	2.76
44	knowledge of the community you serve and its environment	3.14
48	ability to work with employers	3.24

Cluster 8 Average = 3.06

Cluster 9: Assessment

12	skills in advocacy	3.38
63	ability to assess role of peer support	2.95
61	ability to assess resources	3.29
65	ability to assess and access decent housing	3.48
15	strong crisis intervention skills	3.29
85	early identification and intervention skills to deal with relapse	3.81

Cluster 9 Average = 3.37

Cluster 10: Cultural Competence

32	cultural competence and ability to deliver culturally relevant services	3.71
38	knowledge of ethnic-based familial role definitions	3.10
52	ability to understand the impact of culture and ethnicity on mental illness	3.76
73	knowledge of and respect for multi-lingual skills	3.05

Cluster 10 Average = 3.41

Cluster 11: Professional Development

68	commitment to ongoing education and training	3.10
72	ability to use and develop innovative approaches	3.76
95	ability or willingness to consider alternative paradigms	3.43

Cluster 11 Average = 3.43

Cluster 12: Psychosocial Rehabilitation Knowledge Base

70	knowledge of history of psychosocial rehabilitation	2.76
71	knowledge of principles and values of psychosocial rehabilitation	4.14
77	understand the availability of alternatives	2.95
90	commitment to furthering the methods and technologies in PSR through research and sharing of best practices	3.00
92	belief in the effectiveness of psychosocial methods	4.14

Cluster 12 Average = 3.40

Cluster 13: Consumer Empowerment

7	ability to emphasize client choices and strengths	4.48
96	ability to empower consumers	4.62
13	view consumer as the director of the process	4.05
22	ability to see consumers as equal partners	4.00
66	routinely solicits and incorporates consumer preferences	4.24
42	ability to replace self with naturally-occuring resources	3.19
74	ability to foster inter-dependence	3.24

Cluster 13 Average = 3.97

Cluster 14: Consumer Goal Attainment

34	value consumer's ability to seek and sustain employment opportunities	4.24
76	ability to help consumers choose, get, keep jobs	4.10
35	value consumer's ability to pursue educational goals	3.71
80	ability to help consumers develop cohesive groups	2.90
75	belief in the value of self-help	3.76
59	being able to help client set measureable goals	3.86
79	ability to help consumer learn to manage own mental illness	4.24
67	ability to explain illness to consumer	3.00
81	ability and comfort in helping consumers in recreational pursuits	2.86

Cluster 14 Average = 3.63

Cluster 15: Intervention Skills

21	social group-work skills	2.52
27	ability to develop structured learning experiences	2.62
86	ability to conduct skills training in a manner to help overcome cognitive deficits	3.00
46	ability to set goals	3.76
23	teaching ability	3.24
83	ability to design, deliver and ensure highly-individualized services and supports	3.62
84	ability to maintain consumer records	2.95
53	ability to assess behavior in specific environments	3.19
55	functional assessment	3.05
64	ability to assess active addiction and co-dependency	3.29

Cluster 15 Average = 3.12

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Copyright © 1996, William M.K. Trochim