Table 4. Listing of brainstormed statements sorted from highest to lowest average importance rating.

1	ability to listen to consumers	4.71
96	ability to empower consumers	4.62
5	ability to offer hope to others	4.52
7	ability to emphasize client choices and strengths	4.48
88	ability to overcome personal prejudices when providing services	4.48
2	ability to relate to others	4.33
6	belief in the recovery process	4.33
87	ability to interact and provide support in a non-judgemental fashion	4.33
34	value consumer's ability to seek and sustain employment opportunities	4.24
45	ability to be pragmatic and do hands-on sorts of work	4.24
66	routinely solicits and incorporates consumer preferences	4.24
79	ability to help consumer learn to manage own mental illness	4.24
26	ability to empathize	4.14
62	ability to encourage	4.14
71	knowledge of principles and values of psychosocial rehabilitation	4.14
92	belief in the effectiveness of psychosocial methods	4.14
18	flexibility	4.10
39	ability to build on successes and minimize failures	4.10
76	ability to help consumers choose, get, keep jobs	4.10
13	view consumer as the director of the process	4.05
16	self awareness	4.00
22	ability to see consumers as equal partners	4.00
47	ability to ask for help and receive constructive feedback from consumers, peers, stakeholders	3.86
59	being able to help client set measureable goals	3.86
85	early identification and intervention skills to deal with relapse	3.81
3	knowledge of mental illness	3.76
31	connecting (interpersonal) skills	3.76
36	ability to use the helping relationship to facilitate change	3.76
46	ability to set goals	3.76
52	ability to understand the impact of culture and ethnicity on mental illness	3.76
72	ability to use and develop innovative approaches	3.76
75	belief in the value of self-help	3.76
32	cultural competence and ability to deliver culturally relevant services	3.71
33	tolerance for ambiguity and enjoying diversity	3.71
35	value consumer's ability to pursue educational goals	3.71
40	ability to establish alliances with providers, professionals, families, consumers (partnership model)	3.71
89	ability to normalize interactions and program practices	3.71
10	ability to motivate clients to change behavior	3.62
25	patience	3.62
83	ability to design, deliver and ensure highly-individualized services and supports	3.62
91	willingness to take risks	3.57
93	ability to know own limits	3.57
94	never-ending willingness to develop oneself	3.57
24	ability to read and write	3.52
50	ability to handle personal stress	3.52
78	ability to work with consumer colleagues	3.52
28	sense of humor	3.48
49	ability to generate enthusiasm	3.48
65	ability to assess and access decent housing	3.48
82	ability to use self as a role model	3.48
4	knowledge of side effects of medications and alternatives	3.43
56	good personal stability but not ego-centric	3.43
60	able to nurture	3.43
95	ability or willingness to consider alternative paradigms	3.43
12	skills in advocacy	3.38
30	demonstration of respect and understanding for family members	3.38
8	knowledge of human services network in community	3.33
15	strong crisis intervention skills	3.29
61	ability to assess resources	3.29
64	ability to assess active addiction and co-dependency	3.29
69	ability to prioritize and manage time	3.29
23	teaching ability	3.24
48	ability to work with employers	3.24
74	ability to foster inter-dependence	3.24
42	ability to replace self with naturally-occuring resources	3.19
53	ability to assess behavior in specific environments	3.19
14	ability to negotiate	3.14
29	ability to partialize tasks	3.14
44	knowledge of the community you serve and its environment	3.14
58	ability to set limits	3.14
37	ability to develop alliances/partnerships with family members	3.10
38	knowledge of ethnic-based familial role definitions	3.10
68	commitment to ongoing education and training	3.10
41	ability to handle multiple tasks	3.05
55	functional assessment	3.05
73	knowledge of and respect for multi-lingual skills	3.05
17	willingness to have fun with others	3.00
67	ability to explain illness to consumer	3.00
86	ability to conduct skills training in a manner to help overcome cognitive deficits	3.00
90	commitment to furthering the methods and technologies in PSR through research and sharing of best practices	3.00
51	ability to let go	2.95
63	ability to assess role of peer support	2.95
77	understand the availability of alternatives	2.95
84	ability to maintain consumer records	2.95
80	ability to help consumers develop cohesive groups	2.90
43	knowledge of a wide variety of approaches to mental health services	2.86
57	knowledge of relationship between health status and mental illness	2.86
81	ability and comfort in helping consumers in recreational pursuits	2.86
20	knowledge of eligibility benefits	2.81
9	knowledge of community resources beyond human services	2.76
11	knowledge of family networks	2.76
70	knowledge of history of psychosocial rehabilitation	2.76
27	ability to develop structured learning experiences	2.62
21	social group-work skills	2.52
54	knowledge of legal issues (e.g., civil commitment, guardianship) and the ethical context	2.43
19	knowledge of appropriate or applicable mental health acts (legislation)	2.05

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Copyright © 1996, William M.K. Trochim